website privacy policy

Effective as of March 1, 2015

We are very sensitive to privacy issues. The purpose of this Website Privacy Policy is to let you know how Group Health Cooperative of Eau Claire manages and protects Protected Health Information (PHI) and Website Personal Information that we receive from you through this website. Please read this carefully and contact us with any questions or concerns.

Changes to Web Privacy Practices

We may change or supplement our Website Privacy Policy from time to time and we will post revised versions on this website. We will indicate the effective date of any revised policy at the top of this page. Changes apply to the information collected from the date we post the revision, as well as to information we already hold. We encourage you to frequently read this page so you are aware of any changes that may have been made since your last visit to this website.

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Privacy of Health Information

If you are a member of a Group Health Cooperative of Eau Claire health plan, please consult our Privacy Practices for a description of the privacy rights of our health plan members as relates to Protected Health Information (PHI).

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Your Personal Information

"Website Personal Information" refers to specific facts that can be used to identify or contact you as an individual. Personal Information includes, for example, your name, home address and phone number, birth date, your sex, email address or other information that is unique to you, such as your member identification number. We collect Website Personal Information at this website only when you knowingly and voluntarily supply it to us, such as when you sign-up to access the Member Login Area. We use Website Personal Information to verify your identity when obtaining resources from restricted areas of the website (like the Member Login Area). By providing Website Personal Information, you consent to our use of this information in accordance with this policy. If you are concerned about the privacy of your information, we encourage you to contact Member Services at: (888) 203-7770 instead of providing Website Personal Information.

As used in this Website Privacy Policy, Website Personal Information does not include information protected under the Health Insurance Portability and Accountability Act of 1996 ("HIPAA"), as amended, which is protected as described in Group Health Cooperative of Eau Claire's Privacy Practices. By providing us with Website Personal Information, you have consented to our use of the information voluntarily provided for the purposes mentioned in this Website Privacy Policy.

Website Personal Information does not include information that identifies a computer that is used to access the website because it does not identify anything about the person who is using the computer. (See the section below about "Cookies and Non-personal Information".)

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With Whom is Personal Information Shared?

We will only share your Website Personal Information with third parties as outlined in this Website Privacy Policy (in its current or future form) and as otherwise permitted by law.

We share and give access to Website Personal Information to our employees and agents in the course of operating our business.

However, if we share or give access to Website Personal Information to outside companies we require them to use the Website Personal Information only for limited purposes, such as to provide services or resources to you. If you believe we or any company associated with the Group Health Cooperative of Eau Claire has misused any of your information, please contact us immediately and report such misuse.

We may share Personal Information if all or part of Group Health Cooperative of Eau Claire is sold, merged, dissolved, acquired, or in a similar transaction.

We may share Website Personal Information if all or part of Group Health Cooperative of Eau Claire is sold, merged, dissolved, acquired, or in a similar transaction.

We may share Website Personal Information in response to a court order, subpoena, search warrant, law and/or regulation. We may cooperate with law enforcement authorities in investigating and prosecuting website visitors who violate our rules, engage in behavior that is harmful to other visitors, or is illegal.

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Cookies and Non-personal Information

"Non-personal Information" means information that does not permit us to specifically identify you by your full name or similar unique identifying information such as a social security number, member identification number, address or telephone number. Group Health Cooperative of Eau Claire uses cookie technology and similar technology to gather Non-personal Information from our website visitors such as which pages are used and how often they are used and to enable certain features on this website. We and any marketing or analytical services or providers we use may also use this data this data to analyze and evaluate our online presence and success of marketing efforts, including what online resources our website visitors find most interesting, how our page is accessed, and other traffic and pathing data. We may share and give access to Non-personal Information with other companies that we hire to perform services on our behalf or collaborate with. Similarly, we may hire outside companies to host or operate some of our websites and related computers and software applications.

Two types of cookies are used within this website: session and persistent. Session cookies expire once a user closes their browser. Persistent cookies used in the context of this website are temporary and expire after only one minute.

You may disable these cookies and similar items by adjusting your browser preferences on your computer at any time; however, this may limit your ability to take advantage of all the features on this website. Keep in mind that cookies are not used to collect any Website Personal Information and do not tell us who you are. Some examples of the way we use cookies include:

We may also collect other forms of Non-personal Information such as what web browsers are used to read our website and what websites are referring traffic or linking to our website. Aggregate and de-identified data regarding website users is also considered Non-personal Information.

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"Do Not Track" Signals

This website does not log or respond to "do not track" signals. If you do not wish for your information (either Personal Information or Non-personal Information) to be tracked, we encourage you to close your browser and/or contact us directly with any questions or concerns versus reviewing our website.

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With Whom is Non-personal Information Shared?

Because Non-personal Information does not identify who you are, we do not limit the ways we may use or share Non-personal Information. For example, we may share Non-personal Information with our affiliates, suppliers, employees and agents, other businesses and the government, as well as third party web analytics and marketing companies.

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Reviewing My Information

This website may permit you to view your visitor profile and related Website Personal Information. If this function is available, we will include a link on this website with a heading such as "My Profile" or similar words. Clicking on the link will take you to a page through which you may review your visitor profile and related Website Personal Information.

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Website and Information Security

We use a number of physical security (such as locks and alarm systems), electronic security (such as passwords and encryption methods), and procedural security methods (such as rules regarding the handling and use of information), designed to protect the security and integrity of information submitted through this website. Due to the nature of the internet and online communications, however, we cannot guarantee that any information transmitted online will remain absolutely confidential, and we are not liable for the illegal acts of third parties such as criminal hackers. If you are concerned about the privacy of your information, we encourage you to contact Member Services at: (888) 203-7770 instead of utilizing the website services.

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External Links

This website may contain links to websites operated by third parties other than Group Health Cooperative of Eau Claire. This Website Privacy Policy applies only to this website and not to any third-party website we may link to. Group Health Cooperative of Eau Claire isn't responsible for and has no control over the privacy policies and practices of third-party websites and we encourage you to read the privacy statements of each and every website that requests Personal Information from you before you provide any information.

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Information for Children Under 13

We will not intentionally collect any personal information from children under the age of 13 through this website without receiving verifiable parental consent. If you think that we have collected personal information from a child under the age of 13 through this website, please contact us.

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Contact Us

To contact us regarding this Website Privacy Policy and our related privacy practices, visit the Contact Us page.

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