Frequently Asked Questions

It's typical for members to have similar questions and concerns when joining Group Health Cooperative. We've taken a selection of the most commonly asked questions and listed them below. If you have a question that isn't covered here or has not been addressed within this website, please contact Member Services at (715) 552-4300 or (888) 203-7770.

May I change clinics?
What pharmacies can I use?
How are emergency services covered through Group Health?

May I change clinics?

Yes! Your member service team is ready to assist you if you need to change clinics. Back to top

What pharmacies can I use?

Group Health contracts with most pharmacies across Wisconsin. Please call your pharmacy or click here to see if the Group Health ID Card is accepted. Back to top

How are emergency services covered through Group Health?

If you feel that a situation is potentially life-threatening, proceed directly to the Emergency Department. If the situation is not potentially life-threatening, call the FirstCare Nurseline. Registered nurses are available 24 hours a day, 7 days a week, to answer all your questions, helping you decide whether a trip to the hospital, an appointment with a doctor, or caring for yourself is the right decision.

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